Telephone Answering Service Software Built In
Keep it simple with CallShaper’s TAS Platform
Efficiently manage your incoming calls with our state-of-the-art Telephone Answering Software.
Whether you’re a small business or a large corporation, our software is designed to streamline your call handling process, enhance customer service, and boost productivity.
With our powerful features and user-friendly interface, you can take control of your phone communications like never before.
Key Features
Skill-Based Call Routing
Our software intelligently routes incoming calls to the appropriate department or team member based on customizable rules. Say goodbye to manual call transfers and ensure that every call is directed to the right person effortlessly.
Call Analytics & Real-Time Reporting
Gain valuable insights into your call traffic with our advanced analytics dashboard. Monitor call volume, peak hours, average call duration, and more. Identify trends and make data-driven decisions to optimize your call handling strategies.
Interactive Voice Response (IVR)
An intuitive IVR system routes calls based on time of day, geography, agent availability, or call type, helping manage inbound and blended call volumes while improving the caller experience.
Integration Capabilities
CallShaper integrates seamlessly with CRMs and third-party systems through APIs and webhooks, ensuring data remains synchronized across platforms.
Voicemail Management
Efficiently manage voicemail messages with our intuitive interface. Retrieve, forward, and prioritize voicemails easily, ensuring that no message goes unnoticed.
Custom Scripting
Guide agents with dynamic, customizable scripts that enforce accuracy, consistency, and client requirements while reducing errors during call handling.
Barge, Call Monitoring & Whisper Coaching
Monitor live calls for quality assurance purposes or provide real-time coaching to your team members. Whisper coaching enables supervisors to provide guidance without the caller hearing, ensuring professionalism and ongoing improvement.
Multi Call Handling
Support high-volume answering environments by allowing agents to manage multiple calls efficiently while maintaining quality and control.
Built-In Scorecards
Evaluate agent performance using built-in scorecards designed to support quality assurance, coaching, and consistent service delivery.
Omni Channel Communication
Engage customers across voice, SMS, chat, and additional channels from a single unified platform. Omni-channel capabilities ensure consistent service experiences across every customer touchpoint.
Client Management
Provide clients with controlled access to their own calls, recordings, and reports ensuring transparency while keeping campaigns and data securely separated.
Easy Migration
Transition smoothly from legacy answering systems with tools and support designed to minimize disruption to ongoing operations.
Professional Services
Work with CallShaper’s Professional Services team to configure workflows, scripting, integrations, and system setup tailored to your answering service needs.
Compliance Tools
Built-in compliance tools help ensure adherence to regulatory requirements and internal policies, reducing risk while maintaining professional standards.
Rules Based Dispatching
This automated suite modernizes answering services by eliminating manual, complex dispatching rules. The system schedules and delivers automated messages via Email, SMS, Secure Messaging, Fax, and Automated Outbound Phone Calls for comprehensive coverage. It interprets and executes these rules automatically, reducing agent frustration and allowing them to focus on superior service.
Experience the benefits of our Telephone Answering Software and revolutionize your phone communication system. Boost efficiency, deliver exceptional customer service, and never miss an important call again. Get in touch with our team today to schedule a demo or learn more about how our software can transform your business.
