Telephone Answering Service Software—Built In
Keep it simple with CallShaper’s TAS Platform:
Efficiently manage your incoming calls with our state-of-the-art Telephone Answering Software. Whether you’re a small business or a large corporation, our software is designed to streamline your call handling process, enhance customer service, and boost productivity. With our powerful features and user-friendly interface, you can take control of your phone communications like never before.
Key Features
Call Routing
Our software intelligently routes incoming calls to the appropriate department or team member based on customizable rules. Say goodbye to manual call transfers and ensure that every call is directed to the right person effortlessly.
Call Analytics
Gain valuable insights into your call traffic with our advanced analytics dashboard. Monitor call volume, peak hours, average call duration, and more. Identify trends and make data-driven decisions to optimize your call handling strategies.
Interactive Voice Response (IVR)
Impress your callers with a professional and customizable IVR system. Create personalized menus and automated greetings to guide callers to their desired destination quickly. Provide options for self-service and reduce the need for live agent assistance.
Integration Capabilities
Seamlessly integrate our Telephone Answering Software with your existing business tools and systems. Connect with your CRM, helpdesk software, or other third-party applications to centralize customer information and streamline workflows.
Rules Based Dispatching
This automated suite modernizes answering services by eliminating manual, complex dispatching rules. The system schedules and delivers automated messages via Email, SMS, Secure Messaging, Fax, and Automated Outbound Phone Calls for comprehensive coverage. It interprets and executes these rules automatically, reducing agent frustration and allowing them to focus on superior service.
Call Monitoring & Whisper Coaching
Monitor live calls for quality assurance purposes or provide real-time coaching to your team members. Whisper coaching enables supervisors to provide guidance without the caller hearing, ensuring professionalism and ongoing improvement.
Voicemail Management
Efficiently manage voicemail messages with our intuitive interface. Retrieve, forward, and prioritize voicemails easily, ensuring that no message goes unnoticed.
Experience the benefits of our Telephone Answering Software and revolutionize your phone communication system. Boost efficiency, deliver exceptional customer service, and never miss an important call again. Get in touch with our team today to schedule a demo or learn more about how our software can transform your business.
