AI Agents
AI Agents Software Designed to Enhance Human Performance
A platform that scales as your operation grows bringing intelligence and automation into every customer interaction.
CallShaper’s AI Agents are designed to support sales, customer service, and blended call center environments by augmenting agent performance, improving consistency, and unlocking deeper insight from every conversation.
By embedding AI directly into existing workflows, CallShaper helps teams work smarter reducing manual effort, accelerating training, and delivering more consistent experiences—without disrupting operations or adding complexity.
Key Features
Conversational AI
CallShaper’s Conversational AI enables natural, intelligent interactions across voice and digital channels. AI-powered agents can assist with common inquiries, guide conversations, and support live agents in real time, helping teams scale interactions while maintaining a high-quality, human-centered customer experience.
Transcription
Real-time, highly accurate transcription converts every interaction into structured, searchable data. Transcriptions support quality assurance, compliance review, analytics, and performance evaluation giving teams full visibility into conversations at scale.
Integrations
We can easily integrate with the AI platform of your choice
Coaching
AI-driven coaching analyzes conversations to identify trends, skill gaps, and improvement opportunities. These insights enable supervisors to deliver targeted, data-backed feedback that accelerates agent development, improves consistency, and raises overall performance.
Ready to introduce intelligent automation into your call center without losing the human touch?
Explore how CallShaper’s AI Agents help teams work more efficiently, gain deeper insight, and deliver better customer experiences at scale.