Unified Call Center Platform: Inbound & Outbound in One System
Unified Call Center Platform: Inbound & Outbound in One System Historically, inbound and outbound call centers have operated on different platforms. One optimized for service and support. The other for dialing and outreach. But in 2025, the lines are blurring — and using two systems is often overkill. Here’s why more call centers are consolidating […]