How to Maximize Contact Rates Amid Outbound Dialing Challenges
How to Maximize Contact Rates Amid Outbound Dialing Challenges The outbound call center industry is facing increasing challenges in reaching consumers due to stricter telecom carrier regulations, call blocking, and spam labeling. With major carriers and third-party spam detection apps aggressively filtering calls, businesses must adapt to maintain high contact rates. In this article, we […]
The Power of Call-Backs: A Win-Win for Customers and Agents
The Power of Call-Backs: A Win-Win for Customers and Agents No matter how streamlined your call center process is—from intuitive IVRs to real-time wait updates and pre-call information collection—there’s one thing that can still frustrate customers: waiting on hold. In fact, for many customers, the experience of being stuck on hold is enough to overshadow […]
3 Ways to Reduce Your Call Center’s Abandonment Rate
3 Ways to Reduce Your Call Center’s Abandonment Rate If you operate an inbound call center, abandoned calls are inevitable. Even with highly trained agents and a well-structured IVR system, some callers will hang up before reaching an agent due to circumstances beyond your control. However, you can implement strategies to minimize abandonment rates and […]