Call Center Trends to Watch in 2026: Part Two
Call Center Trends to Watch in 2026: Part Two While technology and workforce changes are reshaping call centers, data, security, and customer expectations are just as critical in 2026. Organizations that succeed are those using insights to work proactively while maintaining trust and compliance. Here are the remaining call center trends to watch in 2026. […]
Call Center Trends to Watch in 2026: Part One
Call Center Trends to Watch in 2026: Part One The contact center and customer experience (CX) sector continues its rapid evolution as we look ahead to 2026. This dynamic landscape shaped by groundbreaking advances in technology, ever-rising customer expectations, and transformative shifts in how our teams work—calls on all of us to adapt and grow. […]
FCC Delays TCPA’s ‘Revoke All’ Rule to January 31, 2027: What CallShaper Clients Need to Know
FCC Delays TCPA’s ‘Revoke All’ Rule to January 31, 2027: What CallShaper Clients Need to Know The FCC has once again extended the effective date for the TCPA “Revoke All” rule. The new date is January 31, 2027. If enacted, this rule would change how opt-outs work. An opt-out for one type of call would […]
FTC Record-keeping Requirements for Call Centers – Effective October 15, 2024
FTC Record-keeping Requirements for Call Centers – Effective October 15, 2024 Overview On October 15, 2024, the Federal Trade Commission (FTC) introduced new record keeping requirements for telemarketers and call centers as part of its updated Telemarketing Sales Rule (TSR). Key Record keeping Requirements Under the updated TSR, telemarketers and sellers must retain detailed call […]
Proof Of Consent
Proof Of Consent In the realm of telemarketing, obtaining and documenting consumer consent is paramount to ensure compliance with regulations and to foster trust with consumers. The Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) have established clear guidelines on what constitutes valid proof of consent. (FTC) Understanding Proof of Consent Proof of […]
The Importance of TCPA Compliance for Call Centers in 2025
The Importance of TCPA Compliance for Call Centers in 2025 The Telephone Consumer Protection Act (TCPA) continues to be one of the most critical regulations governing call center operations. With increasing fines and evolving compliance requirements, businesses must stay ahead to avoid costly penalties and maintain consumer trust. In this blog, we’ll explore the key […]
Navigating the Evolving Landscape of Call Center Compliance: Key Updates as of February 16, 2025
Navigating the Evolving Landscape of Call Center Compliance: Key Updates as of February 16, 2025 Overturning of the FCC’s One-to-One Consent Rule The Federal Communications Commission (FCC) initially enforced the one-to-one consent rule, which required businesses to obtain explicit, individual consent from consumers for each entity intending to make contact. However, this rule has since […]
Understanding the Requirements for Using the Reassigned Numbers Database (RND)
Understanding the Requirements for Using the Reassigned Numbers Database (RND) What Is the Reassigned Numbers Database (RND)? The Reassigned Numbers Database (RND) was established by the Federal Communications Commission (FCC) to help businesses and organizations avoid calling or texting numbers that have been reassigned to new users. This database helps mitigate unwanted communications and potential […]