Reassigned Numbers Database: Stay TCPA Compliant in 2025
Reassigned Numbers Database: Stay TCPA Compliant in 2025 If your business makes outbound calls or texts, there’s one rule that’s more critical than ever in 2025: don’t call someone who didn’t give you permission. The Reassigned Numbers Database (RND) was created by the FCC to prevent this exact problem. It helps businesses verify whether a phone number has […]
Phone Number Reputation: Call Center Success in 2025
Phone Number Reputation: Call Center Success in 2025 Why Connect Rates Are Dropping (and It’s Not Your Dialer’s Fault) If your contact rates are falling, even with good leads and great agents, your phone number behavior could be the reason. In today’s outbound environment, every phone number you use has a reputation score — and if your numbers look […]
AI Voice Assistant Call Center: Smarter Conversations with CallShaper
AI Voice Assistant Call Center: Smarter Conversations with CallShaper The Future of Inbound Is Talking Back When your prospects or customers call in, how fast they’re answered, and how helpful that first response is, shapes everything that follows. That’s why we’re excited to introduce AI-powered voice capabilities as part of the CallShaper offering. Whether you’re routing inbound […]
Call Compliance Checklist 2025
Call Compliance Checklist 2025 Compliance is no longer optional or simple. With rising fines, evolving B2B rules, and stricter carrier enforcement, call centers need a smarter call compliance checklist for 2025. This isn’t just a legal issue. It’s a revenue issue. Because the cost of getting it wrong? Dropped calls Costly fines Flagged numbers That’s why […]
Call Deliverability Issues: Stop Losing Sales Before You Connect
Call Deliverability Issues: Stop Losing Sales Before You Connect Your team is doing everything right — compliant lists, trained agents, quality scripts. But if calls aren’t connecting, it’s not a sales problem. It’s a technology bottleneck. Most call center platforms weren’t built for today’s deliverability challenges. In 2025, call blocking and carrier filters are silently […]
On Premise vs. Cloud Call Center Platforms in 2025
On Premise vs. Cloud Call Center Platforms in 2025 Who this is for: Operations leaders, IT, and revenue teams evaluating a call center platform upgrade or migration this year. Cloud wins on scalability, speed of innovation, compliance updates, remote work, and total operational agility. On‑premise still makes sense when you need air‑gapped control, have sunk hardware/licensing you’re actively amortizing, or face strict data‑residency/sovereignty constraints that […]
Is Your Contact Center Healthy or Hiding Trouble?
Is Your Contact Center Healthy or Hiding Trouble? Is your contact center healthy? Your call center might look “fine” on the surface — calls are going out, agents are logging in — but hidden inefficiencies could be eating away at your revenue. In this post, we’ll help you run a quick self-audit to catch: Missed revenue opportunities […]
Stress-Free Call Center Platform Migration Guide
Stress-Free Call Center Platform Migration Guide Switching your call center Call Center Platform can feel like brain surgery — risky, stressful, and expensive. But it doesn’t have to be. With the right plan, you can switch platforms without downtime, data loss, or agent disruption. Migrating to a new call center platform doesn’t have to be […]
Call Center Technology Frustrations? Fix Them Fast.
Call Center Technology Frustrations? Fix Them Fast. Call center platforms should empower teams and delight customers—but too often, they fall short. Whether you’re managing outbound sales or inbound support, the wrong system can add friction, reduce efficiency, and drain your budget fast. From dropped calls to surprise fees to systems that need a full-time technician just […]
B2B Telemarketing Compliance 2025: What to Know
B2B Telemarketing Compliance 2025: What to Know Think you’re safe from telemarketing rules because you’re calling businesses, not consumers? Think again. In 2025, B2B telemarketing is under more scrutiny than ever. New regulations, court rulings, and state-level “mini-TCPA” laws are closing the loopholes that once allowed B2B sales teams to operate with fewer compliance concerns. […]