AI in Call Centers: Revolutionizing Quality Assurance
AI in Call Centers: Revolutionizing Quality Assurance In a world where contact center teams are stretched thin and customer expectations are rising fast, the question isn’t if you should adopt AI—it’s how soon can you start? The contact center of 2025 demands more than good scripts and polite agents. It requires real-time feedback loops, scalable coaching, and total […]
How to Start a Call Center: A Guide for Small Businesses
How to Start a Call Center: A Guide for Small Businesses Learning how to start a call center can be a game-changer for small businesses, providing enhanced customer service, streamlined sales processes, and increased revenue opportunities. This guide will walk you through the essential steps to launch a successful call center, covering key aspects such […]
CallShaper Productivity Features: 4 Upgrades to Boost Agents
CallShaper Productivity Features: 4 Upgrades to Boost Agents In today’s fast-paced contact center world, your team can’t afford to fumble between channels, chase down updates, or get stuck in a one-call-at-a-time rhythm. That’s why we’ve introduced the powerful new CallShaper productivity features, built for the realities of real-time, high-volume, high-expectation communication. These premium add-ons are designed to give […]
The Importance of TCPA Compliance for Call Centers in 2025
The Importance of TCPA Compliance for Call Centers in 2025 The Telephone Consumer Protection Act (TCPA) continues to be one of the most critical regulations governing call center operations. With increasing fines and evolving compliance requirements, businesses must stay ahead to mitigate costly penalties and maintain consumer trust. In this blog, we’ll explore the key […]
Tracking Inbound Calls by Media Source and Spend: Why It’s a Game Changer for Your Marketing ROI
Tracking Inbound Calls by Media Source and Spend: Why It’s a Game Changer for Your Marketing ROI In today’s hyper-competitive marketing landscape, data-driven decision-making is critical. If your business relies on inbound calls, tracking their sources can be the difference between wasted ad dollars and a highly optimized marketing strategy. Without knowing which channels drive […]
Get Your Outbound Calls Through!
Get Your Outbound Calls Through! Outbound call centers are facing an increasing challenge: ensuring their calls reach consumers without being blocked or flagged as spam. With the Federal Communications Commission (FCC) recently passing new regulations requiring telecom carriers to send specific response codes when blocking calls, call centers must adopt best practices to improve call […]
Choosing the Right Dialing Platform for Your Call Center: Key Factors for Success
Choosing the Right Dialing Platform for Your Call Center: Key Factors for Success When selecting a dialing platform for your call center, it’s crucial to choose one that aligns with your operational goals, budget, and team capabilities. The right platform can streamline your workflow, improve customer interactions, and drive higher agent productivity. In this guide, […]
Spotlight on Our Game-Changing Partners
Spotlight on Our Game-Changing Partners At CallShaper, we are proud to collaborate with innovative businesses that are transforming the call center industry. Our partners share our commitment to helping call centers operate more efficiently while ensuring exceptional customer experiences. Here, we’re spotlighting a few of our partners and how they enhance your call center operations. […]