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2025 Call Compliance Checklist

Stay Connected. Stay Compliant. Stay Ahead.

Created by CallShaper : The Performance-Driven Call Center Platform

Why This Matters?

The rules have changed and enforcement is rising. Mini-TCPA state laws, B2B mobile restrictions, and STIR/SHAKEN requirements now affect every outbound call.

This checklist helps you:

✔ Audit your current call practices
✔ Spot compliance gaps
✔ Lower legal risk
✔ Maintain high connect + conversion rates

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Legal & Regulatory

1. Is your platform filtering or flagging:
2. Are you enforcing:
3. Are opt-outs being handled:

Consent & Disclosure

1. Are you collecting and storing:
2. Do agents or IVRs clearly state:

Technology & Platform-Level Compliance

1. Does your call center platform provide:
2. Are you able to:

Monitoring, QA & Documentation

1. Are you:


Final Scorecard

Category
Met
Needs Work
Legal & Regulatory
Consent & Disclosure
Platform Technology
QA & Monitoring

Want Help?

CallShaper offers a free call center consultation. We'll review your current setup and highlight high-risk areas.

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