Compliance Comes Standard
From HIPAA to TCPA, CallShaper is built to support secure, compliant call center
operations—without sacrificing performance or flexibility.
Trusted by Call Centers in Regulated Industries
Whether you’re handling patient data, legal inquiries, or financial records, your contact center software needs to do more than just work—it needs to protect. CallShaper is built from the ground up to support secure, compliant communication at scale.
We serve medical answering services, legal intake teams, insurance providers, government contractors, and others who demand accountability from their software.
HIPAA
TCPA
PCI-DSS Ready
TLS Encryption
HIPAA Compliance
CallShaper is fully HIPAA-ready. We use encrypted transmission, secure data storage, and strict access controls to protect PHI. Audit logs and call recording policies are customizable to meet your specific compliance requirements.
Need a BAA? We’ve got you covered.
TCPA Compliance
Stay aligned with TCPA dialing regulations using built-in tools like opt-out lists, consent flags, and throttled campaigns. Our dialer logic helps prevent accidental violations and gives admins full control over contact rules.
Data Security
All data is encrypted in transit using industry-standard protocols. CallShaper runs on secure cloud infrastructure with regular vulnerability scanning, role-based access controls, and detailed user activity logging.
Audit Trail & Logs
Every action within the platform is logged and auditable—helping you meet internal policy and external regulatory needs. From call records to agent notes, you'll always have full visibility.
We Take Vendor Responsibility Seriously
We don’t outsource core platform development or data handling. Our infrastructure and support are managed directly by the CallShaper team. We provide documentation, policies, and SLAs on request.
Frequently Asked Questions
Gain trusted insights into CallShaper’s compliance standards through straightforward answers that support transparent operations, regulatory confidence, and consistent best-practice implementation.
Is CallShaper HIPAA-compliant out of the box?
Yes. We support HIPAA-compliant configurations and sign BAAs with clients who handle PHI.
Can I restrict agent access by role or client?
Nope. Demos are hosted via Zoom or Google Meet—no setup required.
Where is data hosted?
Need Documentation or a Security Review?
We’re happy to provide compliance docs or schedule a technical call to walk you through our security standards.