Frequently Asked Questions
Find answers to the most common questions about CallShaper’s call center
software, features, pricing, setup, and support. Learn how our platform
helps you manage outbound and inbound campaigns efficiently and stay fully compliant.
Does CallShaper support both inbound and outbound calls?
Yes. CallShaper is built for blended call centers, letting you handle inbound queues and outbound campaigns from one unified platform.
Can I create my own call scripts?
Absolutely. You can build and edit call scripts using our drag-and-drop interface—no coding required.
What integrations are available?
Can agents work remotely?
Yes. CallShaper is 100% cloud-based, allowing your team to work securely from anywhere with internet access.
Do you offer phone number management?
Yes. CallShaper provides built-in tools to manage phone numbers, assign them to campaigns, configure caller ID, and track performance. We also offer partnerships for registration and remediation.
Can I set up real-time leads?
Absolutely. You can set permissions by role, campaign, or account to control data access.
What type of reporting do you offer?
Yes. CallShaper can capture and route real-time leads instantly via webhooks, API, or Zapier—helping agents connect faster and improve conversion rates.
Can I call internationally?
No. CallShaper supports calling into the US and Canada.
Do you offer AI?
Yes. CallShaper leverages AI for capabilities like call analytics, inbound and outbound AI agent, and workflow optimization—with more features continually being added.
What is the pricing structure?
CallShaper uses a simple per-seat pricing model. Each seat includes access to most features, compliance protections, and support. Volume discounts are available.
Do you offer discounts for large teams or nonprofits?
Yes—contact us to learn about volume-based or nonprofit pricing.
Can I change my number of seats?
Yes. You can scale your team up or down at any time.
How long does it take to get started?
Most teams are onboarded and operational within a few days. We provide full training and support during setup.
What kind of support is included with my plan?
Every plan includes onboarding assistance, training, and access to our support team via email, phone, and chat.
Where can I find documentation or tutorials?
You’ll have full access to our online Knowledge Base with step-by-step guides, videos, and FAQs.
What is the onboarding process?
Onboarding includes guided setup, training for your team, and help configuring campaigns, scripts, integrations, and compliance settings. Most teams are live within days.
Is CallShaper HIPAA-compliant?
Yes. CallShaper supports HIPAA-compliant configurations, including encrypted data, secure storage, and auditable logs.
Will you sign a BAA?
Yes. We offer Business Associate Agreements (BAAs) for clients who require them.
How is my data protected?
All data is encrypted in transit. We follow strict access controls, audit logging, and infrastructure best practices.
Can I see a live demo before signing up?
Yes! You can book a personalized demo with one of our specialists or watch a pre-recorded walkthrough on our Demo page.
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