Sales & Marketing Platform
Call Center Software Built to Scale
A platform that scales as your business grows to help you reach more prospects and close more deals.
CallShaper’s Sales & Marketing platform is built for high-volume inbound, outbound and blended call centers, enabling teams to operate efficiently while maintaining control, visibility, and compliance.
Whether you’re running outbound lead campaigns, inbound response programs, or both, CallShaper’s delivers a flexible, reliable foundation that grows with your business without adding complexity.
Flexible Dialing for Every Sales Strategy
CallShaper’s supports five dialing modes; Predictive, Preview, Progressive, Manual, and Click-to-Call, allowing sales teams to choose the most effective and compliant approach for each campaign.
Predictive dialing maximizes agent talk time through intelligent pacing and automation, while Preview and Manual modes give agents greater control for high-value or compliance-sensitive calls.
Click-to-Call enables fast outbound dialing directly from your CRM or internal systems, keeping workflows efficient and uninterrupted.
Key Features
Lead Management
CallShaper’s Lead Management tools help sales and telemarketing teams capture, organize, and prioritize leads across multiple campaigns. Leads can be posted in real time or imported in bulk, enabling faster response times, better source tracking, and improved conversion rates.
CallerID Management
Advanced CallerID management, including remediation, local presence, and calling groups, helps improve answer rates while protecting your calling reputation. These capabilities reduce spam labeling and support more consistent outbound performance.
Multi Call Handling
Designed for high-volume environments, multi call handling allows agents to manage multiple interactions efficiently while maintaining call quality and operational control.
Omni Channel Communication
Engage prospects across voice, SMS, chat, and additional channels from a single platform. Omni-channel capabilities ensure consistent communication and help teams connect with prospects on their preferred channels.
Custom Scripting
Dynamic, customizable scripting guides agents through conversations while enforcing consistency, accuracy, and compliance. Scripts can be tailored to your sales process and integrated with external systems or ordering workflows.
Barge, Call Monitoring, & Whisper Coaching
Supervisors can monitor live calls, barge in when necessary, or provide real-time whisper coaching without the caller hearing, supporting agent development and quality assurance in real time.
Call Analytics & Real-Time Reporting
Access accurate, real-time analytics to monitor agent performance, call outcomes, and campaign results. Live dashboards provide immediate visibility to support faster, data-driven decisions.
Skill-Based Routing
Skill-based routing automatically directs calls to the most qualified agents based on skills, availability, and campaign logic, improving efficiency and overall call outcomes.
IVR
An intuitive IVR system routes calls based on time of day, geography, agent availability, or call type, helping manage inbound and blended call volumes while improving the caller experience.
Compliance Tools
Built-in compliance tools support adherence to regulatory requirements and internal policies, helping reduce risk while maintaining operational integrity.
Integration Capabilities
CallShaper integrates seamlessly with CRMs and third-party systems through APIs and webhooks, ensuring data remains synchronized across platforms.
Professional Services
CallShaper’s Professional Services team partners with your organization to configure integrations, scripting, and workflows that align with your technical and operational requirements.
Built-In Scorecards
Built-in scorecards enable consistent, objective agent evaluations to support coaching, quality assurance, and continuous improvement initiatives.
Ready to see how CallShaper supports modern customer service, sales and marketing teams?
Explore how our platform helps improve contact rates, streamline workflows, and scale your operation with confidence.